Frequently Asked Questions

 

1. Are all shirts really signed by the players?

Yes, all our jerseys are 100% authentic and personally signed by the players. Each item comes with a Certificate of Authenticity (COA) included.

2. What is my shipping time?

  • Within the Netherlands: Orders placed before 16:00 are delivered next business day.

  • Within Europe (standard service): Delivery usually takes 2–5 business days.

  • Outside Europe: Delivery generally takes 4–8 business days, depending on the destination.

3. Can I return or exchange my order?

Yes, returns are accepted within 14 days of receipt, provided the shirt is in its original, unworn condition. Custom or personalized items may not be returnable.

4. How do I know my shirt is authentic?

Each signed jersey is accompanied by a Certificate of Authenticity (COA), assuring you of its legitimacy. We partner only with trusted sources.

5. What payment methods do you accept?

We accept:

  • Credit & debit cards (Visa, Mastercard, etc.)

  • PayPal

  • iDEAL (for Netherlands-based customers)

  • Apple Pay

  • Klarna (where available)

6. How is my shirt packaged?

Your shirt is securely packaged to ensure it arrives in mint condition, with the COA included and protected against damage.

7. Can I get my shirt framed?

Yes, we offer framing for selected items. If framing is available, you'll see the option on the product page. Custom framing? Just email us!

8. I have a question not listed here. What should I do?

No problem — drop us a line at info @kithgraph.com  We're always happy to help!